FAQ
Questions, answered
Everything you need to know before you book.
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Book an appointmentBooking
How do I book an appointment?
Choose your service on the booking page, pick a date and time that suits you, add your details and — if your service needs one — pay your deposit. You'll receive a confirmation by email.
Do I need a deposit?
Some services require a deposit to reserve your appointment. The exact amount is shown before you confirm and is applied to your service total on the day.
How do I pay my deposit?
You'll see the available options when you book. Card deposits are confirmed instantly; other methods are confirmed once we've verified your payment.
Changes
What is your cancellation policy?
Please give at least 48 hours' notice. Deposits for late cancellations and missed appointments are not refunded. You can request a cancellation from the link in your confirmation email.
Can I reschedule?
Yes — use the link in your confirmation email to request a new time up to 48 hours before your appointment. Your deposit moves with it.
Your visit
What should I do before my appointment?
Arrive with dry, detangled hair unless your service notes say otherwise, and bring inspiration photos. Individual services list any specific preparation on their page.
Which service should I book?
If you're unsure, book the closest match and add a note about what you have in mind, or send a message through the contact page and we'll point you in the right direction.
Policies at a glance
- Booking
- Appointments are reserved for you personally. Please arrive on time — if you are more than 15 minutes late we may need to shorten or reschedule your service.
- Deposits
- Some services require a deposit to reserve your appointment. Your deposit is applied to your service total on the day.
- Cancellations
- Please give at least 48 hours' notice to cancel. Deposits for appointments cancelled with less notice, or missed without notice, are not refunded.
- Rescheduling
- You can request to reschedule online up to 48 hours before your appointment and your deposit will move with it.
- Before your appointment
- Please arrive with dry, detangled hair unless your service notes say otherwise, and bring any inspiration photos you'd like to discuss.
- Aftercare
- You'll leave with care advice specific to your service. If anything doesn't feel right in the first week, get in touch.